Liveness check capture issue

Incident Report for LEM Verify

Resolved

This incident has been resolved.

Posted Feb 26, 2021 - 07:04 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 26, 2021 - 07:04 UTC

Identified

We have identified the issue to be isolated to Android 11 devices on Chrome. It is effecting all WebRTC platforms. We will continue to investigate.

Posted Feb 11, 2021 - 18:42 UTC

Monitoring

We are monitoring the situation

Posted Feb 11, 2021 - 07:21 UTC

Investigating

We are investigating an issue where the verification page is now allowing access to the camera to capture the liveness part of our Facematch process.

Posted Feb 10, 2021 - 17:28 UTC

This incident affected: Verification Services (Liveness Processing).