Monitoring - The underlying issue has been corrected by the 3rd party supplier and we are monitoring the situation.
Oct 17, 05:44 UTC
Identified - We have become aware that liveness videos are experiencing intermittent blank/black frames for the duration of the liveness check. We have contacted the 3rd party video streaming service that our liveness detection utilises to get an resolution to the issue and we will continue to monitor the situation. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Oct 16, 16:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 10:02 UTC
Identified - We have become aware that liveness videos from iOS 14 devices have blank/black frames for the duration of the liveness check. We have contacted the 3rd party video streaming service that our liveness detection utilises to get an resolution to the issue and we will continue to monitor the situation.
Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Sep 21, 11:07 UTC
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Verification Services Operational
90 days ago
98.83 % uptime
Today
Document Processing Operational
90 days ago
100.0 % uptime
Today
AML Processing Operational
90 days ago
100.0 % uptime
Today
Liveness Processing Operational
90 days ago
96.5 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 30, 2020

No incidents reported today.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

Unresolved incident: Liveness video blank.

Oct 16, 2020